FOR WINDOWS PC's
Contact us by phone or email to finalize arrangements for your job. Please don't upload your file until you contact us so we know what your file is and don't accidently erase it. Also, it will allow us to provide any last minute instructions if needed.
Prepare your file for transfer. Save your file in an acceptable format. If your file is NOT a PDF then be certain to include all your linked images and fonts. Truetype fonts have one part (.ttf), Type 1 fonts have two parts (.pfb and .pfm files on the PC). Be sure to include both parts or we can't output your file! Fonts are usually in the font folder of your system folder.
Place all of these items in a folder with your name or the name of your company and the date, for example, "TumPrinting3_3_03".
Compress your files using a compression program like WinZip or Stuffit. We have provided a list of links that show you have to obtain one of these programs.
It is important to compress your files. First of all it will transfer faster; but more importantly it will help prevent your files and fonts from corrupting in the process. Make sure your compressed file reflects the folder name (eg. TumPrinting3_3_03.sit).
Open your FTP program. We have listed links to several programs if you don't already have one. The examples below are from FREEFTP, a freeware program for the PC, but any FTP program will do.
You may also be able to use your web browser if your system is set up to do this, but you will still need to provide an FTP URL, a password and username as shown below.
FTP URL: ftp.tumwaterprinting.com
User ID: tpcustomer
Then press "Connect."
Select the folder containing the files using the browse window on the bottom right. The files in this folder will appear in the window to the bottom left. Select your files by highlighting them. Multiple files can be selected by holding down shift or control.
Once the files are chosen, click the send button. The status of your transfer can be seen at the very bottom left.
If your upload fails or you get cut off before the upload is complete, simply rename your file by adding a number at the front of it and resending it. For example, "tumprint3_3_03.sit" should be resent as "2tumprint3_3_03.sit" then "3tumprint3_3_03.sit". This way we will immediately know which is the latest file to use.
Once uploaded you may Disconnect and/or Exit FreeFTP at any time. Please call us or email us
() once it is uploaded to let us know that it is there and to confirm that we've received it.
Click here for MACINTOSH instructions.